Question 1

How long does it take to set up my first tournament?

Accepted Answer

Most organisers go from sign-up to open registration in under 30 minutes. The step-by-step setup checklist walks you through every decision and flags what's missing before you go live.

Question 2

Which payment gateways are supported?

Accepted Answer

We integrate with Razorpay, which supports UPI, net banking, all major credit/debit cards, and wallets. International cards are also accepted. Payouts follow Razorpay's settlement schedule.

Question 3

Can one tournament have multiple sports or events?

Accepted Answer

Yes. A single tournament can have unlimited events across different sports. Each event has its own fixture format, entry fee, player category (age, gender, skill level), and registration settings.

Question 4

What fixture formats are available?

Accepted Answer

Round Robin, Single Knockout, Double Elimination, and Swiss System. Multi-stage series (League to Knockout Finals with auto-advancement) are available on paid plans.

Question 5

Can players track their matches on mobile?

Accepted Answer

Yes. Every player gets a personal dashboard via their magic-link. They see their fixture draw, upcoming matches, results, and ELO rating, fully mobile-optimised.

Question 6

Is there a free plan?

Accepted Answer

Yes. The Free plan lets you run up to 3 tournaments with 50 players each, enough to fully test the platform before committing. No credit card required.

Question 7

How does the AI Fixture Builder work?

Accepted Answer

You describe your tournament in natural language: sport, player count, age groups, time constraints. The AI recommends a fixture format, explains why, and generates the full draw with seeding and bye placement.

Question 8

Is my data secure?

Accepted Answer

All data is encrypted in transit (TLS 1.3) and at rest. We never share player data with third parties. Each organisation's data is fully isolated with no cross-tenant data access.